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@MWEBguy Please help me understand this bizarre email.

I got this email from MWEB after requesting a transfer to a new address. So let me get this straight. I have to downgrade to dial-up in order to keep my ADSL line? I'm confused.

Thank you for taking the time to contact us.

We have submitted a request to have the ADSL on your old line cancelled.

If Mweb needs to apply for ADSL on your new landline number then you will have to downgrade your account to a Dial up account or one of our mailbox products.

We cannot apply for ADSL on a new landline without downgrading your existing product. We also cannot continue to bill you for your old ADSL line rental once it has been cancelled which is another reason you need to downgrade your account.